Welcome to Cloudery

Last Updated: 16/06/2019

These Terms of Service (the "terms") outline the rules and regulations for your use of cloudery.co.uk and any Android and iOS applications ("our services") we offer. This agreement is between you (the registered user) and Cloudery Native Ltd ("Our", "Us", "We", "Cloudery", or "Cloudery Native"). Please read these terms before using our services. By using our services you are indicating that you accept these terms. Do not continue to use our services if you do not accept all of the terms and conditions stated on this page. We reserve the right to make changes to these terms without notice at any time, so you should endeavour to regularly check these terms.

1. About Cloudery

Our services exist to provide users with online and offline cloud storage for their data. Our services are developed, maintained and operated by Cloudery Native Ltd, registered in England and Wales. Our company registration number is 12051291. Our registered office is located at:

48 Far Hey Close,
M26 3GL,
United Kingdom

Although we would like to offer our services to every country, at this time we can't guarantee we can conform with all applicable laws in every other country. For that reason you are only permitted to use our services if you are inside the United Kingdom. If you are not in the UK you should not create an account or use our services and must close your account if you have opened one outside the UK. We hope to extend our services to the rest of the world as soon as we possibly can.

2. Your Files and Data

By uploading your files and data ("your data") to our services, you remain the owner of that data and have the right to remove it at any time. We only use meta data (file name, file size and other characteristics) to enable you to do things like searching, renaming and sharing. We also analyse some of your files to generate thumbnails for your data so you can easily identify them.

We allow you to share your files and folders by making them publicly accessible via a URL. Anyone, even people you might not intend to, with a shared file URL will be able to view and download that shared file so think carefully before sharing your data and always revoke shared files when they no longer need to be shared.

3. Acceptable Use

It's extremely important that you behave lawfully whilst using our services. You, the user, are soley responsible for your behaviour whilst using our services, and the data you upload, and we trust you to be responsible when using our services. You are only permitted to use our services if you are at least the minimum legal age of digital consent, which is 13 in the UK.

When using our services, you must:

  1. Only upload, download and share data that you own or you have permission to.
  2. Obey your assigned storage limits and not try to circumvent your storage limits.
  3. Only access, download, and share data that belongs to your account, or an account in your organisation and not seek to access files from another user's accounts.

When using our services, you must not:

  1. Upload, download or share any data that contains unlawful or indecent content, including unlawful pornographic content and extreme acts of violence or terrorism.
  2. Upload, download or share any data that violates any law, is misleading or is defamatory.
  3. Try to interact with our services in any way other than through our provided User Interfaces or published and documented API endpoints.
  4. Attempt to disrupt our services by any means, such as spamming or flooding our servers or uploading viruses.
  5. Exploit any security flaws you may find, but instead we ask you to report them to our customer services.

4. Account Termination

You have the right to close your account and end any agreement with Cloudery Native Ltd at any time. It is your responsibility to ensure you have moved any data you wish to retain away from our services before closing your account. We have no obligation to attempt to recover any data that you have deleted from our services.

In the event of you failing to comply with any of the rules set out in section 3, the Acceptable Use terms, we reserve the right to permanently or termporarily suspend or terminate your account. We will contact you, via your account email address, to inform you that we are going to terminate your account. In certain circumstances we will give you reasonable notice to move your data away from our services before we permanently delete your data. These circumstances include:

  • You have a free account and you haven't accessed your account in at least 12 months.
  • You have missed one or more monthly payments for your account.

We also reserve the right to not give you advance notice that we are going to permanently delete your data from our services in certain circumstances. These circumstances include:

  • Where it would be unlawful for us to retain your data or contact you.
  • If you have failed to comply with any of the Acceptable Use terms, outlined in section 3.
  • Where your account or any of your data poses a potential threat to any of our users or the running of our services.

5. Service Termination

We make frequent updates to our services to continue to bring value to our users. This can mean that we may need to indefinitely suspend access to our services or even cease to operate our services permanently. Legal requirements or circumstances beyond our control may also mean we can no longer operate our services and may also lead to permanent deactivation of our services. In the event of our services terminating we will give you reasonable notice, via your account email address, to move your data away from our services.

If you're a paying user of our services and we permanently deactivate our services we will refund any fee for a period of time you have paid for but haven't received our services for.

6. Our Liability

We work extremely hard on ensuring our services are reliable and stable, but from time to time it's possible that you may encounter errors or unexpected behaviour whilst using our services. To the fullest extent permitted by law Cloudery Native Ltd offer no warranties to our services and our services are provided "as is". When we are informed of any issues or technical problems with our services we will endeavour to resolve these issues as quickly as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for losses or damages which you or any third party may expereince in connection with our our services.

If you use our services for any commercial or business uses, Cloudery Native Ltd will have no liability to you for any losses (profit, business or opportunity) you may expereince.

7. Jurisdiction

The English courts will have jurisdiction over any claim arising from, or related to, use of our services. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by the law of England and Wales.